Refund Policy

30-Day Returns and Exchanges

Store visitors may request a no-reason return or exchange within 30 days after delivery. Contact us before sending anything back so this ecommerce business can authorize the return and provide instructions.

For approved no-reason returns and exchanges, the merchant pays return shipping and provides a prepaid return label or an equivalent free return arrangement.

Eligibility

Items should be returned in the condition received, with included parts, tags, manuals, and original packaging when reasonably possible. Reasonable inspection is permitted, but damage caused by use beyond inspection may reduce or prevent a refund where allowed by law.

Custom or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal, or hygiene-sensitive goods cannot be returned unless they are defective or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Contact us promptly if an item is damaged, defective, incomplete, or not what store visitors ordered. For approved quality-related returns, the merchant also pays return shipping and provides a prepaid label or equivalent free arrangement.

Refunds

After the returned item is received and inspected, this ecommerce business will notify store visitors of the decision. Approved refunds are issued to the original payment method within 5-10 business days. Store visitors' bank or card issuer may need additional time to post the credit.

Cancellations and Return Address

An order may be canceled before it ships. After shipment, the order is handled under this Refund Policy.

Approved returns are sent to: 2386 Canal Rd, Cleveland, Ohio, 44113, United States. Do not send a return before receiving authorization and shipping instructions.

Contact Support@insulatedcoolers.shop or (937) 576-9500 during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information

Brand/Store name: gcioutdoor
Contact email: Support@insulatedcoolers.shop
Phone: (937) 576-9500
Physical and return address: 2386 Canal Rd, Cleveland, Ohio, 44113, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).